FAQs

Yes, smartphones are currently supported but the tool works best on a desktop computer or laptop.

The tool is designed to be accessed on a desktop computer or laptop and should not be accessed or used while driving under any circumstances.

The OBD will work on all light duty vehicles except for EVs. 

The OBD device will work on all light duty vehicles including SUVs, vans and most pick-up trucks.

The OBD device links up to your car's electrical network and is only powered when the ignition is on. 

When installed in the vehicle, OBD device power consumption is about 10 mAh. For example, if you connected an OBD device to a new vehicle car battery, with the device running continuously it would take ~15,000 hours or ~1.7 years for the OBD device to discharge the battery).

Once the OBD device is registered within the Fitcar™ Fleet Management tool, the vehicle will need to make a short trip for at least 1 mile to synchronize the information.

The fleet manager can have the fleet drivers sign a consent letter.  In most states the fleet company has to at least inform the fleet drivers that they are installing this device in their vehicles.

In most instances when the “check engine” or “service engine soon” light is illuminated, it is an indication of a malfunction of the vehicle’s computerized engine-management system triggered by a diagnostic trouble code (DTC) and will result in a notification sent to the fleet management tool. Some older vehicles have a check engine light that illuminates based on the vehicle’s odometer reading regardless of engine operation or without generating a trouble code.

No but you should visit your nearest Service Center to discuss the best options for your driving style. Please always refer to your owner’s manual for oil change recommendations.

Depending on your vehicle make and model, one of the following* will be captured:

• Current Fuel Level & Average Fuel Consumption in mpg (For vehicles that provide both fuel level & consumption)
• Current Fuel Level (For vehicles that provide fuel level but not consumption)
• Average Fuel Consumption in mpg (For vehicles that provide fuel consumption but not fuel level)
• No Fuel Data (For vehicles that don't provide any fuel data)

*Note: Vehicle specific features based on the vehicle make and model.  Trip data for supported vehicles will include fuel consumption to include the gallons of fuel used for the trip and the miles per gallon value.

The driver score looks at how you drive your car, such as your speed (above 75 mph or 120 km/h), harsh accelerations (above 7.5 miles or 12 km per second) and harsh braking/ de-acceleration (above 8.7 miles or 14 km per second) to provide insights that may help drivers improve their driving style and save on gas.

Yes. We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use.  Only registered users have access to data from the Shell Fitcar™ Fleet Management tool.

A cloud platform collects data for calculating mileage in order to notify you when recommended services are due. All data received is anonymized. Trip data is collected but is only for fleet management use. 

No. Information pertaining to your trips taken and current vehicle location is only available with Shell Fitcar™ Fleet Management tool which requires credentials to access.

Only registered users have access to your driver score in the Shell Fitcar™ Fleet Management tool.

Please visit www.fueleconomy.gov for more information.